2026-07-30 17:03:00
“How few people can we get away with?” That’s a question many bosses think hard about. Automate. Streamline. Improve productivity and take humans out of as many tasks as possible. It’s a time-tested way to create profits and to increase a certain kind of reliability. Claude Code is popular with many organizations for precisely this reason.
“How can we include more people into this process?” is a less popular but often more valid way to create value. In an organization that is in the business of bringing insights, humanity and care to problems, more involvement from people creates better outcomes. The challenges make it far more valuable.
Which sort of organization would you like to work for?
2026-07-29 17:03:00
We work so hard to have freedom and leverage and choice.
And then, as soon as a social network, boss or cultural force instructs us to do something, we fold our tents and go along.
Responsibility is scary. Sometimes it’s easier to find someone (or something) to blame.
Just because AI tells you to put your finger in a pencil sharpener doesn’t mean you should, said every mother ever.
2026-07-28 17:03:00
When new creation technologies arrive, they make the best a little worse and the bad a lot better.
Desktop publishing made every local garage sale sign a lot more legible, but can’t quite replace the hand-kerned and tweaked typography of the era before.
A smartphone in your pocket takes far better video of the family cookout than a super 8 camera ever could, but it’s no match for Hitchcock shooting in 35mm.
Autotune makes an average singer much better, but a world fueled by autotune might not have room for Tom Waits.
Of course, all of this matters more than ever, because AI is the great smush.
Most forms of human expression are smushed by a decent AI. None of it is as good as genius-level human work, and much of it is better than what was average a generation ago.
The smush creates volume, volume that often redefines our understanding of quality. And that volume establishes a new standard, until it gets smushed again.
You would think that the smush creates more demand for distinctive, handmade, human work. And that’s true–remarkable works of genius and originality have a chance to do better than ever. But the smush harms the market for pretty-good or even very-good human work. Because there’s less of that, less genius slips in as well.
Avoiding the tools is optional. Pushing harder than ever for the top tier isn’t.
2026-07-27 17:03:00
Organizations thrive on incremental improvement. They find a stable foundation and then build a feedback loop of relentless improvement.
This leads to great efficiency, higher productivity and more profits. It enables more throughput and builds market share.
Except things change.
Optimized offerings are brittle. When the foundation shifts, all of that incremental improvement breaks into shards.
When the dust settles, the optimized alternative is almost always surpassed by the resilient one.
2026-07-26 17:03:00
For generations, the rules of Lego were simple: many pieces, all able to connect in many ways, led to many outcomes.
That almost drove the company into bankruptcy, though.
Lego kits saved the business. Each kit has just one way to do the work, follow the instructions carefully. Industrial indoctrination in a box.
While it made Lego plenty of money, it didn’t create a generation of creative thinkers. And following instructions is what most organizations want.
Now that robots and AI are here to follow instructions, though, we might need people who can draw plans, not simply follow them.
2026-07-25 17:03:00
Built into the concept of “interesting” is the unexplored. The temptation of discovery and the new.
And so, by definition, wherever you are, whatever you’re doing, it’s likely that there is something more interesting somewhere else. The people at the next table may be talking about something more fascinating than your date is… the only way to know is to listen in.
Part of the curse of the smartphone is that it brings the more-interesting chasm right into our hands. Being present and focused now takes Herculean effort.
As long as we choose to imagine it, the apparent insufficiency of here and now will be with us. Sometimes it even comes knocking.
